Our shared expectations
Use participating offices and be honest about membership
Use the published scheduling route and identify yourself as a DoctorMD member. Participation must be confirmed; a physician’s name appearing elsewhere online does not mean they offer a DoctorMD benefit. Membership is personal and cannot be shared or transferred.
Availability and clinical urgency come first
Scheduling help means checking for earlier suitable openings when possible. It does not guarantee an appointment, allow you to bypass a patient with greater clinical need, or replace emergency care. For an emergency, call 911 or seek emergency care.
Respect your treating clinician’s role
Share your history, ask questions, and discuss ideas. Avoid directing your own treatment, issuing orders, or pressuring your PCP or specialist for a particular test, prescription, or diagnosis. Let your clinician assess you independently, just as you would want when caring for a colleague.
Establish a PCP and make prevention part of your care
Build an ongoing relationship with a primary care physician. Discuss appropriate checkups, recommended screenings, vaccinations, mental health, and other preventive care based on your age, history, and needs. Follow agreed recommendations and discuss concerns before changing the plan.
Follow the office’s patient policies
Complete intake forms, bring your medication list and relevant records, arrive on time, and provide accurate insurance information. Follow referral and authorization requirements. Visits, tests, and treatment are paid separately; confirm prices and coverage with the office.
Be considerate of appointments and staff
Cancel or reschedule as early as possible under the office’s policy. Do not repeatedly hold appointments you cannot attend. Treat staff and fellow members respectfully; physician credentials do not excuse disruptive behavior or demands for special treatment.
Protect your privacy and your colleagues’ privacy
Do not post identifiable medical information, records, or another person’s appointment details in community chats or public messages. Use the treating office’s secure channels. The public DoctorMD email is for membership and partnership inquiries, not medical advice or clinical records.
Keep professional judgment independent
Participation does not require reciprocal patient referrals, endorsements, or preferential prescribing. Choose clinicians based on your needs and their clinical suitability. A member badge identifies community membership; it does not replace a license, board certification, or clinical credentialing.
Raise problems constructively
Contact the office for care, scheduling, or billing issues. For membership concerns, email info@doctormd.org without clinical details. Misrepresentation, harassment, or misuse may lead to membership review under the terms accepted at enrollment.